Return & Refund Policy

Last updated: 01/05/2026

At Sevranto, we want you to feel confident when shopping with us. If something isn’t right, we’re here to help.

1. Return Period

You have 14 days from the date of delivery to request a return.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

3. How to Request a Return

To initiate a return, please contact us at:

Email: info@sevranto.com

Include:

• Your order number
• A brief explanation of the reason for return
• Photos (required if the item is damaged, defective, or incorrect)

We will respond within 24–48 hours with return instructions.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery
• Provide clear photo evidence

We will offer:

• A replacement, or
• A full refund at no additional cost

5. Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method
• Processing time: 5–10 business days

You will be notified once your refund has been processed.

6. Return Shipping Costs

• Customers are responsible for return shipping costs
• Shipping costs are non-refundable

If the return is due to our error (damaged or incorrect item), we will cover the return costs.

7. Non-Returnable Items

We do not accept returns for:

• Personal care or hygiene products
• Opened or used items
• Customized or personalized products

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider (processing times may vary)

If the issue persists, contact us at info@sevranto.com

9. Contact

If you have any questions about returns or refunds:

Email: info@sevranto.com
Business Name: Sevranto